Frequently Asked Questions

Once you're done shopping, checking out is easy. You may view the items you have added to your cart by clicking "Shopping cart" button on the menu bar at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items. Once you are ready to checkout with the items in your shopping cart, click on the "checkout" button in your shopping cart. At this point if you have not registered with us before, you will have the option to click on "register" to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

Please note that an email address is required for all orders placed on glamourmakeupmirrors.co.nz. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.

If you have any questions regarding the tracking of your order, please contact our Customer Support Team at your earliest convenience.

Currently we do not have a showroom in New Zealand, we will are working towards having a showroom based in NZ soon. 

Glamour Makeup Mirrors is proud to accept Visa, MasterCard and AMEX. We also accept PayPal, PartPay and Afterpay as major forms of payment. 

Yes, shopping at Glamour Makeup Mirrors is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Glamour Makeup Mirrors ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. glamourmakeupmirrors.co.nz will never ask for your credit cards pin number during the checkout process.

Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email on [email protected] with the order modifications you would like. Please note that not all changes can not be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date. If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from [email protected]. Please contact us by email with your full name and order number and we will confirm your order.

You may cancel your order up until your order has begun being processed. Please contact our Customer Support Team by email. We will send an email confirming the order cancellation.

To protect your security, we only accept orders online. To place an order please use the shopping cart on our website - our friendly staff will be happy to help you out by phone or our live chat feature.

To use the discount code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping bag. Underneath the items added is a "Discount / Coupon Code" input. Enter your Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual.

Please note: Promotional / Discount codes can only be used once and cannot be combined with any other discount or promotion.

Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the minute you may order. If an item on your order is sold out, we will still ship the available merchandise, and include an explanation in your package about any excluded items. Our friendly staff will do everything they can to accommodate your needs, but popular items are commonly known to sell out quickly. Unfortunately, we may accept back orders.

We are restricted from charging your credit card more than one time. However if you see multiple charges on your credit card then you either:
a) had to submit your order more than one time due to address verification problems or
b) upgraded your shipping. When you place your order we receive the charges for the amount of your order.
Please contact our Customer Support Team if the charge needs to be removed and we can assist.

If you have any Technical Issues whilst using the site, please contact our Customer Support Team and we will assist you immediately

Yes, all of our prices are inclusive of GST

All prices are shown in New Zealand dollars.