Shipping - Warranty - Returns

Orders are dispatched within 1 business day of receiving full payment for the order during ordinary operating business times, exceptions may occur around busy periods such as Christmas and New Year.

All items per order will be shipped together unless arranged otherwise with the sales team.

If an item is out of stock, you will be notified when it is available for delivery or pick-up.

• Standard Delivery – Expected to deliver within 1 – 3 business days after the order is shipped

Please note the above delivery time frame is only an estimate and can vary according to your selected delivery address.

Shipping confirmation

Once you’ve placed an order online:

• You will receive an order confirmation email to confirm your order details. Please ensure that your delivery address and the items in the order are correct.
• If you wish to make any changes before the order is dispatched, you can contact our sales team at [email protected] or call us on 09 222 1030.
• Changes to the order made after dispatch may incur additional costs depending on the nature of change required.
• Orders are  dispatched within 1  business days of receiving full payment for the order.

Shipping notification

Once your order has been dispatched:

• You will receive a notification email with your tracking details and a direct link to the carrier’s website to assist you in tracking your delivery
• Please allow 24 – 48 hours until tracking information are updated on the carrier’s website.
• Delivery will take 1-3 business days after the order has shipped.

All delivery lead times are estimated and and can vary according to your selected delivery address.

Pickup Notification

You can pick up your order anytime during  operating business hours, if an item is out of stock, we will notify you when it is available for pick up.

Pickup Reminder

We'll send a reminder email if your item is still waiting to be picked up.

If you select “Free-in store pick-up” at checkout, you can pick up your order anytime Monday – Friday 8 am to 4:30 pm at 115 Elwood road, Hastings RD2.

If you wish to have your order collected by a third party carrier, you must notify us with the name of the Carrier Company and the pick-up time.

Please note, if you choose this option, you will solely be reliable for loss or damage of any items within your order.

Glamour Makeup Mirrors cannot advise the exact time when the order will be delivered and cannot make a call prior to delivery.

You can check the estimated delivery date and the latest status of your order using your tracking details provided in your shipping notification email.

For your convenience, you can choose to have your order delivered to an address of your choice. If you choose to have your order delivered to a workplace address, please include the company name to make it easier for carriers to identify the delivery address.

• If you choose to have your order delivered to the address of a family member or a friend, please ensure that they are aware that your order will be delivered to their address and to accept it upon delivery, otherwise it may be returned back to us.

Change of Address

You can change your delivery address up until before the order is dispatched. Any changes made after the order has been dispatched may incur additional charges set by the carrier. You will be liable for to cover these additional charges.

Accessibility

Delivery carriers may need certain access for the delivery address for a large vehicle. If access is not available, alternative arrangements need to be made. Any additional costs incurred for re-delivery will be passed onto the customer.

You can request:

• Authority to leave, the carrier will leave the item/s in a safe place on the premises if no one is home to accept it
• If you have not requested Authority to Leave, the carrier may leave a card at home for collection from a specified collection centre

You can also request Authority to leave at time of your checkout on our website and if you have any specific instructions for delivery, you can send us an email at [email protected] and we will pass them onto the carriers.

Please refer to each product for specific shipping rates.

Lost items

In case of any problems with your delivery, Glamour Makeup Mirrors will be in direct contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

Damaged items

All items must be inspected upon receiving them. If you have already received your order and find that it is damaged, delivery can be refused and must be marked on the carrier’s records. Do not discard packaging material and damaged parts as they may need to be inspected by the transport company.

All damages must be reported to us in writing within 24 hours of receiving the goods. You must include photo evidence of the damages.

All original packaging must be retained for damaged goods as the transport company may wish to inspect this. If we do decide to collect any damaged items, we also require any collections of damaged goods to be in the original packaging without exceptions.

Please also note: we reserve the right to not collect damaged goods. We will in accordance with our terms and conditions replace damaged items. The customer agrees to be bound by these delivery conditions upon placement of order by any method.

In the event of reported damages in accordance with our terms and conditions, and provided we accept to collect the damaged goods, we will arrange a carrier collection on a date to suit you; this has to be a business day. Important: Please note that once the goods are signed for the buyer takes full responsibility of the goods.

All deliveries will be made during office hours only, no weekend or after hours deliveries can be made. We do not deliver on public holidays.

Return items

If you are not satisfied with the condition of the mirror, we will gladly exchange or offer a full refund within 14 days of receiving your order.

• Items must be returned in original packaging
• Items must be returned in new condition including packaging and accessories

If you simply change your mind about the product, we will gladly exchange or offer a full refund within 14 days of receiving your order where the following conditions apply:

• 15% restocking fee for non defective product returns
• All return shipping fees must be paid by the customer
• Items must be adequately packaged, preferably in original packaging

Please note: we reserve the right to refuse cancellation/refund of any order if:

• Parts and accessories are missing
• Items are not adequately and securely packaged

You are under the duty to retain items and take reasonable care of them while in your possession.

We offer a 2 – year warranty on our Glamour Makeup Mirrors – Lumiere collection, excluding the Lucia  and a 1 – year warranty LED Ring Lights, LED magnifying mirrors and vanity tables. We also offer a 1 – year warranty on all acrylic organisers. All warranty applies from the purchase date on your invoice.

The warranty  covers repair, replacement and replacement of parts. We will inspect the damage or fault in your item/s and determine a repair or replacement option.

The warranty is given for the benefit of the original purchasing customer and is not transferable to any third party.

For warranty information and claims, please contact us at [email protected]

The above warranty shall not apply in respect of:

1. Any defect arising from fair wear and tear, wilful damage; negligence; failure to follow Glamour Makeup Mirrors’ instructions (whether oral or in writing); alteration or modification of the goods; premature failure caused by poor cleaning and/or maintenance; damage caused during return transit to the us; incorrect repair of the Goods.
2. Electrical or electronic components: damage caused by exposure to high voltages; static damage; damage caused by mishandling components; repairs made by an unqualified person.
3. Goods which have been continued to be used by the customer after any failure or defects of the goods first became apparent
4. Any failure or defect of the goods which was apparent upon receipt of by the customer which has not been notified to Glamour Makeup Mirrors in accordance with our terms and conditions
5. Any direct or indirect consequential liability, (whether for loss of profit, goodwill, business revenue or otherwise) loss, injury or damage (other than death or personal injury) arising through any such failure or defect.